Jordon Kloiber

Pittsburgh, Pennsylvania

Summary

QA Engineer and Senior Software Quality Engineer with 5+ years building automated testing foundations from the ground up. Energized by lean, AI-augmented teams: uses Claude Code, GitHub Copilot, and agentic workflows as force multipliers to ship quality at speed across high-traffic consumer web, iOS, and Android without growing headcount. Owns QA infrastructure end-to-end, from test strategy and CI/CD pipeline health to API, performance, regression, and accessibility testing, with a risk-based approach to coverage. Champions shift-left quality practices, embedding testing early through Figma spec review, sprint planning, and PR cycles to catch defects before development begins. Brings an innovative, user-first mindset, grounding quality decisions in real-world user impact rather than coverage metrics alone. A reliable remote collaborator with clear async communication, producing bug reports, test plans, and QA documentation for distributed, remote-first teams, and works effectively amid uncertainty.

Core competencies

Test Strategy Development and Implementation
Shift-Left Quality
iOS / Android Test Automation
Manual, Exploratory, Usability, A/B, and Mobile Testing
Microservices Validation
API Contract and Schema Testing
Component and Visual Regression Testing
Cross-Platform Compatibility Assessment
Quality Metrics Analysis and Reporting
LLM / AI Feature Testing

Technical skills

Languages

TypeScript, JavaScript, Python, Java, SQL, Go

Test frameworks

Playwright, Jest, PyTest, Storybook, API Proctor (in-house API test framework), Postman, Swagger, Nightwatch

Frontend

React.js

Mobile testing

Appium, Maestro, iOS, Android, BrowserStack

CI/CD & infrastructure

GitHub Actions, Docker, Git, GitHub, Kubernetes

Databases & data tools

PostgreSQL, MySQL, Redis, DBeaver, AWS (RDS)

AI tools

Claude Code, Claude Skills, GitHub Copilot

Debugging & bug tracking

Browser DevTools, Network Profiling, Jira, Confluence, Google Analytics, SumoLogic, Snowflake, Snyk

Experience

Niche

Pittsburgh, Pennsylvania

Senior Software Quality Engineer, 2023-2026

Software Quality Assurance Analyst, 2020-2023

Used AI coding tools (Claude Code, Claude Skills, GitHub Copilot) as a force multiplier to accelerate test authoring, maintenance, and analysis, including agentic test-planning workflows and strategies to test non-deterministic LLM features. Streamlined test plan creation from feature specs, doubling number of branches shipped per sprint.
Built custom Claude Skills workflows adopted for cross-functional and cross-team use beyond QA.
Owned quality across registration product team, led end-to-end test strategy across distributed microservice architecture, including manual and automated full-stack testing (Playwright and API Proctor, an in-house API test framework), API contract and schema validation, CI / CD pipeline maintenance, and performance / load testing.
Wrote hundreds of Playwright tests, building coverage from scratch for 6+ registration features with fixtures and page object models, plus visual regression for critical flows.
Used Storybook regularly for component-level QA, authoring stories and interaction tests with play functions, running the Storybook test-runner, and reviewing components in isolation, with visual regression checks to catch UI drift before merge.
Mentored QA peer with zero automation experience into team’s sole engineer capable of writing automated tests in 6 months. Worked cross-functionally to provide coaching and code reviews to QA engineers on writing and maintaining automated tests.
Designed and ensured quality on 5 A/B experiments, including building custom AB Tasty widgets from scratch in JavaScript.
Conducted accessibility / WCAG testing (ARIA attributes, color contrast, alt text) to ensure compliant, inclusive user experiences on over 300 different accessibility improvements.
Shipped 26+ production frontend feature branches and bugfixes in React / TypeScript with Jest unit coverage, bridging engineering and test ownership.
Tested mobile apps across iOS and Android using Appium, Maestro, and BrowserStack, covering exploratory and regression passes, bug triage / reporting, and performance / load testing.
Gained exposure to location-based feature testing, including validation of functionality built on the Mapbox API.
Authored structured test plans and defined QA process standards across functional teams and roles.
Managed CI/CD suite health across GitHub Actions workflows, including flaky-test triage, runtime optimization, and reliability improvements.
Shifted quality left across the development lifecycle, participating in sprint retrospectives, release planning sessions, and code reviews to raise cross-team quality standards and drive continuous improvement.
Reviewed Figma design specs and UX flows early in the sprint to identify edge cases and logic gaps before development began.
Researched automated testing strategies for emerging frontend architectures, including micro-frontends and module federation.

Additional experience

Design Center Inc.

Saint Paul, Minnesota

QA Intern, 2016. Tested features on mobile and tablet apps. Identified and reported bugs. Tested and researched VR technology.